Crypto exchange Bybit's CEO Ben Zhou today shared on the X platform how Bybit is comprehensively integrating AI technology into its platform operations and user services, emphasizing that while AI can significantly improve efficiency and data processing capabilities, it must still retain human-centric care to truly touch users.
how does crypto exchange and AI integrate? I will share a few things that we do at Bybit, both for clients and internal usage:
For Clients
1. CryptoLens: Ai powered deep analysis on any project that you want learn in a 360 way. It gives you analysis on community, fundamental,… pic.twitter.com/nkeglMl3tw— Ben Zhou (@benbybit) April 23, 2025
Table of Contents
ToggleUser First: Three AI Tools Reshaping Trading Experience
Ben Zhou first introduced three major AI tools launched by Bybit for customers, aimed at providing more intelligent and convenient services:
CryptoLens: One-Stop Solution to Understand Projects
CryptoLens is an AI-driven deep analysis tool launched by Bybit, helping users comprehensively understand any crypto project, covering community heat, fundamentals, and tokenomics. Users can explore projects even if they are not listed on Bybit.
TradeGPT: Making Technical Analysis Real-Time and Simple
TradeGPT is an in-house trained AI agent that can provide real-time price trend analysis and access various trading tools, particularly suitable for professional traders pursuing market speed.
AI Customer Service Assistant: Efficient and Warm Intelligent Customer Service
Meanwhile, Bybit has also introduced an AI customer service system that quickly responds to about 80% of common user questions, such as KYC review and withdrawal progress. For situations requiring emotional communication, human customer service still takes over to maintain service warmth.
Intelligent Operations: Six AI Internal Applications Boosting Corporate Efficiency
Besides client-side applications, Ben Zhou also shared how Bybit uses AI technology to optimize operational efficiency internally, covering testing, translation, internal training, project management, legal affairs, and software development:
- AITest: Bybit has over a hundred-person testing team that accelerates quality control before new feature launches through AI-automated processes.
- AITranslation: Supporting over 20 languages and serving more than 160 countries, AI translation is not only fast but also accurately conveys blockchain professional terminology.
- AIWiki: AIWiki compiles internal corporate policies, HR information, and professional terminology, becoming a smart handbook for new employees.
- OSOP: OSOP is Bybit's core operating system, centrally managing global activities and product deployments to improve project collaboration and advancement efficiency.
- AILegal: Bybit's legal department uses AI to help issue and screen documents, quickly completing everything from loan contracts to master loan agreements, saving significant manpower.
- AICoding: Although still in the experimental stage, Bybit has begun exploring AI's potential in basic software development, demonstrating technological innovation ambition.
How to Capture the Key to AI and Human Synergy
However, even though AI is an efficiency-enhancing tool, Ben Zhou still believes that "warm" services must be provided by humans, using customer service personnel as an example:
Users need "quick and accurate responses" when facing issues, not just simple interactions.
He added that "if AI has appropriate access rights and security mechanisms, it can instantly support users, but for emotional or controversial issues, human intervention remains irreplaceable."
Is AI the Standard Configuration for Future Exchanges?
Bybit, headquartered in Dubai, has become one of the world's leading cryptocurrency exchanges since its establishment in 2018. Despite encountering a hacking attack of up to $1.4 billion earlier this year, its swift recovery of funds and enhanced security protection demonstrate its resilient crisis response capabilities. Now, through AI technological innovation, Bybit is once again at the forefront of the industry.
Ben Zhou's sharing is not just a disclosure of Bybit's technical strategy, but also a demonstration of the trend of AI and the crypto world converging. As financial technology continues to evolve, Bybit's practical experience may provide a reference direction for other trading platforms.
Risk Warning
Cryptocurrency investment carries high risks, and its price may fluctuate dramatically. You may lose all of your principal. Please carefully assess the risks.
